The ERP-User-Satisfaction-Survey, an initiative of i2s GmbH in Zurich/Switzerland, provides a renowned and non-partisan ERP-benchmarking in the regions of Germany, Austria, Switzerland and Italy (South Tirol). Conducted since 2003 with the opinion of over 16’000 users, it is now launched for the first time on a European-wide scale.
The online survey ends 30st April 2011. Results are published in Summer 2011 (European Country Portfolio).
Direct access to the questionnaire:
The ERP-User-Satisfaction-Survey stands for a large statistical data basis (>16’000 data since 2003) and an impartial view of the competitive field of well-known ERP systems. The ERP-User-Satisfaction barometer points to trends in user satisfaction with regard to ERP systems, promoting market transparency and a qualified dialogue between providers and customers. In addition to objective factors (functions and processes), crucial subjective aspects in ERP selection, implementation and operation are considered.
There are more than enough surveys around the ERP market. On the international market compete analysts, consultants, and various universities and colleges. At the same time, more and more vendors publish their own customer satisfaction surveys. Of course there remains the question of what makes the studies of the “ERP User Satisfaction Survey” – different from other studies. The most important quality criteria are identified:
Continuity - the study will be conducted regularly, allowing long-term analysis.
Thoroughness - the results of the study are analyzed, verified, and validated in several steps to prevent abuse and errors
Independence - the study is funded solely from the revenues of the report; a sponsoring from vendors is excluded.
Accessibility of the results - the study and results are supported by leading media and distributed.
Broad base - studies of the “ERP-User-Satisfaction-Survey” in the various countries bring together abroad base of independent consultants, academics, and media partners.
Further insights into the ERP-Z initiative and publications, you will find on the ERP-User-Satisfaction-Survey website http://erp-survey.com